Company name on request
Software Development Company
Position: Customer Support Agent
Department: Customer Support / Operations
Reports To: Customer Support Manager / Operations Manager
FULLTIME Working hours 11.00-20.00 Mon-Friday
Customer Support Agent – German Desk
We are looking for a dedicated and customer-focused Customer Support Agent to join our German Desk within the financial services industry. In this role, you will be the first point of contact for German-speaking clients, providing high-quality support and ensuring a professional, compliant, and positive customer experience.
Key Responsibilities:
• Provide exceptional customer support to German-speaking clients via phone, email, and live chat
• Assist clients with account-related inquiries, verification (KYC), deposits, withdrawals, and platform navigation
• Clearly explain financial products, services, and procedures in a transparent and professional manner
• Ensure full compliance with internal policies, regulatory requirements, and data protection standards
• Liaise with internal departments (Compliance, Finance, Technical Support) to resolve client issues efficiently
• Maintain accurate records of client interactions and follow up when necessary
Requirements:
• Native or fluent German speaker (written and verbal); English proficiency required
• Previous experience in customer support, preferably within the financial services or trading industry
• Strong communication and problem-solving skills
• High attention to detail and a strong sense of responsibility
• Ability to handle sensitive financial information with discretion and professionalism
• Customer-oriented mindset with the ability to remain calm under pressure
What We Offer:
• A dynamic and international working environment
• Ongoing training in financial products, regulations, and systems
• Opportunities for professional growth and career development
• Competitive compensation and performance-based incentives
This role is ideal for individuals who are passionate about client service and eager to build a career in the financial industry while supporting German-speaking markets.
To apply for this job email your details to cv@dmsitjobs.co.uk.
