Customer Support Officer – €18-25k per annum

Company name on request

Our client is a global group of companies, offering trading services with a prime focus on Futures, Options and CFDs on Forex, Stock Indices, Commodities and Bonds. Regulated in the United Kingdom by the FCA, in Cyprus by CySEC, in the Seychelles by the FSA, in Labuan by the Labuan FSA and the FSCA in South Africa, we provide first-class products and services, catering to the needs of the most sophisticated retail and institutional clients around the world.

The client takes pride in being one of the fastest-growing brokers in the world processing monthly more than 9 million client trades, while our monthly average trading volume is over $140 billion.

Their multilingual staff consist of highly qualified experts from all Continents. We value the talent and input of our team members and keep their motivation at the heart of our strategy. This includes highly competitive motivation packages, work-related travelling, and regular team events around the world.


What will your job look like?

The successful candidate will need to handle all client queries via live chats, emails, and phone calls for the group; and any other duty assigned by the Customer Support department.

As the Customer Support Officer, you will process appropriate verification procedures according to client classifications daily; you will also be the first point of contact for existing clients and assist internally, all other departments according to their needs.

Your role will be required to have:

At least 1-year experience in a Customer Support or Sales position in a regulated financial services / Forex / FX company.
Excellent knowledge of the English Language both written and oral.
Bachelor’s degree or master’s degree.
Organized, diligent and detail oriented.
Computer literate, good capacity of Microsoft Office applications.
Professionalism, work ethic, Self-motivation, and a Team player.
Positive can-do attitude.
Willingness to do morning and afternoon shifts on a weekly basis.
Flexible to work on Cyprus Public holidays on rotation.
2 Weekly Working rotating shifts 09:00-18:00(1 hr. lunch break) & 14:00 22:00 / Monday – Friday.

Working with us you will expect:

A Unique opportunity for a career in a global, fast-growing company and self-development.
Attractive Compensation package based on qualifications and experience.
Modern and professional work environment.
Participation in the Employee Training & Development program.
Free Gym for all employees at the Sanctum Spa & Fitness (Limassol Marina).
Quarterly/Semestrial Team Activities for all the Company.
Medical Insurance Cover from 1st day of induction, which includes Dental Care.
Provident Fund.
13th Salary.

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