1st Line Support Engineer – Bedford – £22-24k pa + great benefits

  • Full Time
  • Permanent
  • Bedford

Company name on request

IT Services Company

We have an IT Services Company based in Kempston, Bedford seeking a permanent 1st Line Support Engineer. It pays £22-24k pa + excellent benefits (see below). Please email attaching latest CV + state minimum salary requirement and notice period should you be interested:

You will be 1st line Service Desk Engineer working on our Central service desk. The service desks are managed by our Service Delivery Manager in Bedford.
Your role will be to provide 1st line support to some of our key clients. To maintain a high degree of customer service ensuring responses are accurate. As an initial point of contact for clients, you will be required to understand their problem, attempt 1st line resolution and keep the client updated throughout, escalating as required to the second line team.
Overall responsibly for the progression and effective resolution of all support cases received in accordance with our SLA’s and KPI’s.
Taking ownership of issues and ensuring the customers’ expectations and both set, met and exceeded.

Technical Skills Required:
Windows Desktop (7,8.1,10 & 11),
• Install, configure and troubleshoot issues.
• Experience with using and troubleshooting Microsoft Office suites.
• Good understanding of PC hardware set-up and configuration.

Office 365
• 365 Configuration, Changes (adds/removes/password resets).
• Understanding of basic networking and troubleshooting.
• Basic understanding of IP addresses, DNS and what makes up an IT network.
• Diagnosing internet connection issues.
• Diagnosing Wi-Fi issues.

• Understanding of basic printer errors, printer configurations, including reinstalling drivers and changing printer options within Windows.

Windows Servers
• Active Directory (adds/remove users)
• Group policy creation/amend/assign
• File share permissions (adds/edits/removes)

The Candidate
You will be an dedicated and curious IT professional with 1 or more year’s experience working in an IT support role. Over the next 12 months we expect you to:
• Manage and triage inbound phone calls, emails and portal requests to our Service Desk
• Exceed our SLAs and ensure our 30 minute call back guarantee is maintained
• Manage onboarding and offboarding of client users
• Achieve consistent 5 star on all Customer satisfaction surveys
• Be able to work under pressure
• Have a flexible working attitude
• Be reliable and honest

Company benefits: • 30 Days annual leave plus 1 day, 2 weeks either side of your Birthday • Private Healthcare including 24hr GP Service, In-patient/Out-patient care, Therapies cover & Advanced Cancer Care cover • Mental Health & Wellbeing programmes • Audio, Optical & Dental cover • Reward Programme with an estimate value of £,1750 per year • Great working environment with friendly team • Contributory pension scheme • Receive up to 10 days of relevant training per year • A tailored professional and personal development plan • High performance computers for all employees • Work in a modern environment, we have break out areas for those quiet times

Angelo Marin
DMS Recruitment
Tel: 01234 214571 / 357926
Mob: 07792404972
Email: cv@dmsitjobs.co.uk

To apply for this job email your details to cv@dmsitjobs.co.uk.