Company name on request
Software Development Company / Marketing agency
Our client is a Limassol based Software Development and Branding Company
The client has a tight-knit team of dedicated professionals passionate about what they do. They continuously strive to learn, improve, and deliver exceptional experiences to their clients. They treat customers as partners, building trust and creating long-lasting relationships. Many of their clients stay with them for years, and they enjoy fostering meaningful connections with them whenever possible.
They believe every interaction with our brand is an opportunity to create a memorable experience and strengthen these partnerships.
The role
We are looking for an enthusiastic and client-focused Customer Support Representative to join their team and work with their innovative accounting software. In this role, you will be responsible for onboarding new clients, ensuring they have a seamless start with our platform, and providing top-notch support to existing customers.
This position plays a key role in maintaining high client satisfaction rates and building strong, long-term relationships with users.
What you’ll be doing
- Onboarding New Clients: Guide new users through the setup process, ensuring they understand the platform’s features and capabilities.
- Client Support: Address customer inquiries and provide solutions to ensure their success and satisfaction.
- Customer Relationship Management: Build and nurture strong relationships with clients, acting as their primary point of contact.
- Feedback Collection: Gather feedback from users to identify areas for improvement and collaborate with the team to enhance the product.
- Training and Resources: Develop and share training materials, tips, and best practices to help clients maximize their use of the Software
Who You Are
- A natural communicator in both Greek and English with strong interpersonal and problem-solving skills.
- Organized, detail-oriented, and proactive in handling customer requests.
Passionate about delivering exceptional customer experiences and building lasting relationships. - Able to thrive in a collaborative and fast-paced environment.
You get extra credit for:
Experience with SaaS or accounting software.
A degree in Business, Communications, Accounting, or a related field.
Familiarity with accounting principles or prior experience in an accounting-related role.
A passion for technology and continuous learning.
Demonstrable experience with Mac OS X or other advanced software tools.
Required Skills and Experience:
- 2+ years of experience in a client-facing role, such as account management, customer success, or client support.
- Excellent verbal and written communication skills in English and Greek
To apply for this job email your details to cv@dmsitjobs.co.uk.
